Frequently asked questions
What does connecting to my existing software mean, and can you connect mine?
It means orders, stock and customers match between the new system and the software you already use, so nothing is typed twice. Whether it can be connected, and how, depends on what that software allows. We check on the 30-minute call, tell you straight, and put the result in the quote.
How is the price of a Custom System worked out?
Every system differs: how many account levels, how big the stock is, which software it links to. The free
price calculator gives you a first figure. After the 30-minute call we send a written quote within 2 working days. The price in the quote is final, with no surprises. The package for a small shop is the
Web App Bundle.
How long does a custom system take?
It depends on the system, and the delivery date is written in the quote. We do not promise a generic number before we hear what you need. You see it running every Friday, and we keep revising until you are happy.
Who owns the code and the accounts?
You do. At handover the code, documents and accounts are in your name. We also sign an NDA: send yours before the call, or we send a template.
What happens after handover?
Bugs are fixed free for 30 days. New features take about 2 days each and are priced in the
price calculator; larger ones are quoted separately. Monthly care (bug fixes, security updates, hosting checks) is quoted on request, and you can stop any month.
How do I pay?
Bank transfer, crypto, Wise or similar. The method and schedule are set per project, in the quote. You see it running before you pay.
Can I manage customers without Excel?
Yes. The customer list, purchase history and follow-ups live in one piece of software that the whole team sees, instead of several files with a copy each. The guide
from Excel to software explains when to switch and how to make it painless.
My company has its own process and off-the-shelf software does not fit. What should I do?
Try off-the-shelf software first if it fits how you work, since it is usually cheaper and faster. Build custom when your process is really different, when several systems must connect, or when per-user fees keep adding up. Tell us your process on the free 30-minute call and we say plainly whether to buy ready-made or build.
I want simple management software. Does anyone take small projects?
Yes. The
Web App Bundle is the small entry point for shops and small businesses. Use the free
price calculator for a range, then we send a written quote after the 30-minute call.
How do we start building software around our company process?
You tell us how the work goes step by step: who enters what, who approves, which papers go with it. We write it down, suggest what goes into software first, and send a written quote within 2 working days of the call. You need no technical knowledge to start.
What does it cost to hire someone to build custom software?
It depends on a few things: how many account levels, how big the stock is, which software it links to. We give no generic figure before hearing what you need. Use the free
price calculator for a range; a written quote follows the 30-minute call.
Can office work be automated?
Yes, for repeated jobs such as entering orders, sending reminders or matching figures across files. We look at which job is worth automating first. See more on the
work automation page.